Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. The odds are always in favour of the house, and there is no guaranteed way to win. Please gamble responsibly and only with money you can afford to lose.
Age Verification
You must be 18 years of age or older to access and participate in online gaming in New Zealand. We are committed to preventing underage gambling. If you are under 18, please do not use our services.
Warning Signs of Problem Gambling
Please be aware of the following signs that may indicate a gambling problem:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family, friends, or partners
- Gambling to escape problems, stress, or negative emotions
- Borrowing money or using credit to fund gambling
- Neglecting work, study, family, or personal relationships
- Feeling anxious or irritable when not gambling
- Failed attempts to reduce or stop gambling
- Lying about the extent of your gambling
- Experiencing financial difficulties due to gambling
If you recognise any of these signs in yourself or someone you know, help is available.
Self-Help Tools & Responsible Gaming Features
Most online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you are willing to deposit in a specified timeframe (daily, weekly, monthly)
- Loss Limits: Set a limit on how much you are willing to lose during a gaming session
- Reality Checks: Enable reminders during your gaming session to help you stay aware of time and money spent
- Session Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
- Account Closure: Request permanent closure of your account if you wish to stop gaming entirely
We encourage you to use these tools proactively to maintain responsible gaming habits.
Support & Help Services
If you or someone you know is struggling with problem gambling, support is available. Please reach out to one of the following organizations:
New Zealand
- Gambling Helpline (New Zealand): Free and confidential support available 24/7 — Call 0800 654 655 or visit www.gamblinghelpline.co.nz
- Problem Gambling Foundation: www.problemgambling.org.nz
International Support Services
- GamCare (United Kingdom): www.gamcare.org.uk
- GamStop (United Kingdom): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (United States): www.ncpgambling.org
If You Need Help
If you believe you have a problem with gambling, please reach out for support immediately. Problem gambling is a treatable condition, and there is no shame in seeking help. The earlier you reach out, the better. Contact the Gambling Helpline or visit your nearest support service — trained counsellors are ready to assist you in confidence and at no cost.
Your wellbeing is important. Help is available, and recovery is possible.